Effective Date: 01/09/2025
At city leek, we strive to provide exceptional service to all our clients. However, we understand that circumstances may arise where a refund request is necessary. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.
1. Eligibility for Refunds
Refunds are considered under the following circumstances:
- Non-Delivery of Service: If the service you paid for was not delivered due to reasons attributable to us, you are eligible for a full refund.
- Duplicate Payment: If a payment is made more than once for the same service, a full refund will be issued for the duplicate transaction.
2. Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
- Change of Mind: If you decide not to use the service after it has been delivered as agreed.
- Partial Use of Service: If the service has been partially delivered and accepted.
- IF Service man reached at your home: If service provider reached at your home than you decide to cancel the service.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Support: Email us at support@cityleek.com or call us at 9355302955, with the details of your refund request.
- Provide Documentation: Include proof of payment, a detailed explanation of your concerns, and any supporting evidence.
- Review Process: Our team will review your request within 3 to 5 business days and notify you of the outcome.
4. Refund Method
Approved refunds will be processed using the original payment method. Depending on your payment provider, it may take 24 hours for the refund to reflect in your account.
5. Amendments to this Policy
We reserve the right to amend this Refund Policy at any time. Any changes will be posted on our website with the updated effective date. It is your responsibility to review the policy periodically.
If you have any questions about this Refund Policy, please contact us at 9355302955